The term ‘Rapport’ is widely used in different fields (e.g. healthcare, investigative interviewing, sales/service encounters, intercultural communication) and typically regarded as extremely important for interactional ‘success’. Yet the various strands of work often show little awareness of work in other disciplines and contexts and there is minimal integration. This compilation of quotations offers a first step in overcoming this weakness. I quote from work in different disciplines and contexts and organise the extracts under different themes. I do not comment on the extracts, but simply let them speak for themselves.
The compilation of quotations covers the following aspects:
Section 1: Conceptualising rapport
Section 2: The importance/impact of rapport – a few examples
Section 3: Rapport frameworks and approaches
Section 4: Managing rapport
Section 5: Establishing/building rapport
Section 6: Rapport and the professions
Section 7: Judging & assessing rapport
Section 8: Culture and rapport
Section 9: Rapport and related terms/concepts
