Making Working Relationships Work: The TRIPS toolkit for handling relationship challenges and promoting rapport, Castledown. May 2024
“Making Working Relationships Work” emerges at a critical time when the dynamics of workplace relationships are increasingly complex and pivotal to organisational success. This comprehensive guide provides readers with a robust set of tools and concepts for addressing these challenges. They centre around the TRIPS rapport management framework, an empirically grounded model that enables effective relationship management through understanding Triggers, Reactions, Interactions, People, and Settings.
With its blend of authentic case studies and engaging activities, “Making Working Relationships Work” is not just a book but a transformational journey towards building more collaborative and inclusive workplaces.
See a sample here: Contents and Chapter 1
Learn more about working relationships in your organisation – use our Relationship Management Profiler (RELMAP)
Global Fitness for Global People: How to Manage and Leverage Cultural Diversity at Work, Castledown.
This book is for all those living and working in situations influenced by diversity and who want to handle that diversity with greater understanding, pleasure and success. It is packed full of case studies, stories, reflection activities, explanations, and key takeaways, giving you the tools, skills and understanding to manage and leverage cultural diversity at work with success.
Take a look inside (more pages available than on Amazon)
Listen to Helen explaining how to learn from case studies and stories, such as those in the book. It’s a podcast by Joanna Sells
Available from most bookstores.
Discounts available on bulk orders from the publisher, Castledown.
Intercultural Politeness: Managing Relations across Cultures, Cambridge University Press.
It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic from an interdisciplinary perspective. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters.
Paperback version is now available.
CUP are currently offering a discount. Visit www.cambridge.org/9781316628638
and enter the code LING2723 at the checkout
Developing Global Leaders: Insights from African Case Studies, Palgrave.
A timely guide on what constitutes effective leadership in Africa. It explores how today’s leaders in Africa perceive their role, the challenges they experience, and how they operate effectively as leaders. Drawing on case study and survey data, this book illustrates to scholars and leaders worldwide the vision of leadership that is emerging in Africa.
The Mindful International Manager, KoganPage
Tackling the management situations that international managers have to handle every day. Accessible and jargon-free it explains how to clarify local vs. international roles, support and develop a team, organize and coordinate boundaries of time and distance, and win commitment toward common goals. The authors, both interculturalists, include exercises and best practice advice and the experiences and insights of practising international managers. They combine their practical approach with great depth of insight into the challenges of working and managing internationally and include the results of new research findings and cutting-edge case studies on topics such as leadership, global nomads, virtual teams, coaching and mentoring across cultures and decision-making.
Intercultural Management, MacMillan IHE
This ground breaking textbook looks at the issue of managing across cultures: the difficulties and opportunities it brings and the competencies needed to handle situation and create solutions. Applying a constructive approach, Intercultural Management demonstrates how cultural diversity can be used as a resource to generate synergy and complementarity. It is valuable reading for individuals and organisations seeking to improve their intercultural management strategies.
Intercultural Interaction: A Multidisciplinary Approach to Intercultural Communication, Palgrave
Provides rapid and authoritative access to current ideas and practice in intercultural communication. Drawing on concepts and findings from a range of different disciplines and using authentic examples of intercultural interaction to illustrate points, it offers a wealth of insights into the process.
Culturally Speaking: Culture, Communication & Politeness Theory (2nd ed), Bloomsbury.
A very popular and accessible introduction to key issues in culture and communication, interspersing insightful studies of intercultural interaction with explanatory chapters that explain the underlying concepts and frameworks.
