This ‘core concept’ paper is a compilation of quotations from many different authors who have written about critical incidents. It is organised to provide a framework for understanding and exploring the topic from an intercultural perspective.
The compilation covers the following aspects
- Different perspectives on critical incidents
- Reflections on the terms ‘critical’ and ‘incidents’
- The value of critical incidents for the intercultural field
- The use of critical incidents in intercultural training
- Critical incident research: collecting and analysing critical incident data
Featured image: Incident Vectors by Vecteezy