Our team took an interdisciplinary approach to our work, drawing on our backgrounds in psychology, communication/applied linguistics, and international business. We each have 30 years or more of professional experience in meeting clients’ needs in communication, culture, and relationship management.
Based on our extensive research in these areas, we use six key frameworks in our work. They all emphasise two key features:
- The importance of attending to the context in planning and interpreting what is said and done;
- The need to analyse and reflect on working experiences.
The Global Fitness Development Cycle: the key facets of cultural growth for an organisation and its employees
The Interaction Compass: the two key axes that leaders and managers need to handle effectively when interacting with employees and clients
The TRIPS rapport management framework: the five elements that affect working culture
The GAAFFE rapport triggers: the 6 key trigger factors that promote or undermine rapport
The RelATE interaction management strategies: three overarching strategies for personal growth, each with its sub-strategies
The TRIPS challenge tools: tools that utilise the RelATE interaction management strategies
For further insights into our approach, see Our Books and Insights.